Senior Vice President—U.S. Operations, McDonald's USA
Bill has over four decades of experience with McDonald’s. In his current role Bill oversees all aspects of restaurant operations in McDonald’s USA. This includes:
- Operations development and innovation to support growth strategies
- Restaurant operations technology support
- Restaurant operating standards, assessment & Customer Care
- Initiative planning, sequencing and deployment
- Service delivery channel development
Prior to his current role Bill served as Vice President of Global Delivery where he led a Global Fast Action team charged to accelerate the growth of McDonald's McDelivery business. McDelivery quickly became a significant business driver representing a multibillion dollar business in less than 18 months while providing more customers an elevated level of convenience.
Bill has a passion for restaurants and field operations where he has spent most of his career. He served as a Field Vice President and General Manager in multiple geographic regions over the previous decade where he was accountable for all aspects of growing the McDonald’s business from real estate selection, brand marketing and strategic franchising.
Bill is a Golden Arch Partner and has been recognized throughout his Career as a leader who believes in the three legged stool (Franchisees, Suppliers and Company Staff) while helping others develop in their careers.
Outside of McDonald’s Bill supports RMHC, enjoys skiing, outdoor activities and time with family. Bill, his wife Sabrae and their daughter Carly have recently relocated their home to Chicago.
