What is McDonald’s doing to help prevent the spread of COVID-19?
The health and safety of restaurant employees and customers is a top priority. In addition to our standard sanitation procedures, as part of McDonald's response to coronavirus, our restaurant teams have:
- Increased the frequency of cleaning, sanitizing, and disinfection of high-touchpoint surfaces,
- Continued our high standards of promoting regular and thorough handwashing and reminding our crew members of our best practices for personal hygiene,
- Where available, increased the use of alcohol-based hand sanitizer as a supplement to frequent handwashing,
- Trained our crew members of current social distancing procedures,
- Implemented contactless operations,
- Closed all PlayPlaces and seating areas in a majority of dining rooms, and
- Required any employee who is ill to stay home from work.
Additionally, we are providing scenario-based guidance to restaurant management on how to work through various COVID-19 related situations, and communicating health and safety guidance updates from federal health authorities. We will continue to evaluate all safety measures currently in place, and adjust accordingly as we remain focused on the health and safety of restaurant employees and you, our customers.
Why is my McDonald’s Drive Thru only?
We are closely monitoring all local, state and federal regulations to provide customers with a contactless pickup experience. As a result of these regulations, restaurants are only serving customers through the Drive Thru, with Mobile Order and Pay on McDonald's Global Mobile App, and with McDelivery®.
How do I know which restaurants are participating in Mobile Ordering?
Make sure you turn on location services so that we can show you all of the available features in the McDonald’s app. Mobile Order & Pay will appear in the McDonald's app as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay. Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.
How do I complete and pick up my order?
You can complete and pick up your McDonald's order at any participating restaurant. When you arrive at the McDonald's restaurant, you need to check in and choose how you want to pick up your order: pick up Curbside, inside the restaurant, or Drive Thru. These options may vary by restaurant and time of day. When you check in with your preferred pick-up method at the restaurant, your mobile order is completed, and the restaurant charges your registered payment card. Remember, never use the McDonald's app while driving! Only check in when you are safely stopped at a McDonald's restaurant, and make sure your location services settings are turned on.
Can I add a McDonald’s deal or promotion to my McDonald’s Mobile Order?
If a Deal is available for redemption through Mobile Order & Pay, there is an “Add Deal to Mobile Order” button below the code when viewing the Deal in the McDonald’s app. To redeem the Deal, choose the “Add Deal to Mobile Order” button then customize the items in this order. Choose “Add To Order” to add the Deal to your bag. Explore some of our deals and promotions.
How do I redeem points for free McDonald’s?
You can redeem with contactless ordering in the McDonald’s app by selecting Rewards, choosing the favorite you want to redeem and choosing “Add to Mobile Order”.
Can I redeem a reward and earn points in the same order?
Yes! You earn points on everything you purchase, so if you’re redeeming a reward and ordering more food in addition to that, you will still earn 100 points for every dollar you spend on eligible products.
What happens if I never check in or pick up my take-out order?
Your order will not be prepared until you check in at a participating McDonald's restaurant. Only after you check in at the restaurant of your choice with your preferred pickup method will your registered payment card be charged by the restaurant.
Can I add an Arch Card® as a payment method?
You cannot register an Arch Card ® for payment of mobile orders at this time.
How do I add, remove, or edit payment information in the McDonald's App?
You can add or remove a card from the Checkout and My Account screens; we do not allow editing of card information at this time. Follow the prompts on the screen, complete the required fields within the payment form and choose 'Save' to add a new card. To remove a card on iOS, swipe left. To remove a card on Android, press and hold until the "Remove" option appears.
What if I have an issue with a payment or want a refund?
Please contact your bank if you have any questions about charges reflected on your payment card statement or to dispute a restaurant transaction for a charge on your payment card. Your bank can advise you on your bank policy and can tell you their policy on when they release pending charges. For additional information refer to our McDonald’s app terms and conditions.
Can I order breakfast at a McDonald’s nearby using Mobile Order & Pay?
You can use Mobile Order & Pay to order McDonald’s breakfast, or other McDonald’s meals and/or products, at a nearby location. Find a McDonald’s nearby.
Who am I purchasing my order from?
Most McDonald's restaurants are owned and operated by independent franchisees. Some restaurants are owned and operated by subsidiaries of McDonald’s USA, LLC. When you finalize your order at check in, you are purchasing your order directly from the restaurant where you check in.
What should I do if I suspect fraudulent activity on my account?
If you believe incorrect or unauthorized charges appear on your account, you should immediately contact your bank. You should also immediately update your password. Security experts recommend that individuals use good password complexity and different user name and password combinations for each account.
What if I was charged for a product that is not available?
The McDonald’s app will label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will get a window pop-up with an error message.
What forms of payment are accepted?
You can register Visa, MasterCard, American Express and Discover. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald’s app.
