Mobile Order & Pay FAQs

1. Launch the McDonald's App and ensure you are logged in.
2. Select "More" on the bottom navigation bar and then "Profile."
3. From here, select "Communications" and then "Push Notifications."
4. Finally, select "Change My Settings" and switch the "Notifications" to On or Off.
5. Alternatively, go to your device settings, locate the McDonald's App within your Application listings and switch the McDonald's "Notifications" to On or Off.

Unsubscribing from emails via the app is not available at this time. If you are receiving emails from a McDonald's franchise, then you will need to unsubscribe from them directly using the unsubscribe link on their emails. It may take up to 10 business days for your request to take effect. For push notifications, go to your device settings for notifications and switch the McDonald's notifications to off.

1. Go to your device settings.
2. Locate the McDonald's App within your Application listings
3. Choose your "Location" preference.
4. Turn on your location services to find out which deals are near you, and get the complete McDonald’s App experience.

1. Launch the McDonald's App.
2. Select "More" on the bottom navigation bar.
3. Select the "Careers, Contact Us & Legal" section.
4. Select "Contact Us" and fill out the form.
5. Be sure to include the email address for the account you want to delete in the comments section.
6. You can also request account deletion by sending an email to contact.privacy@us.mcd.com; please include the account email address of the account you want to delete.

1. Make sure you turn on location services so that we can show you all of the available features in the McDonald's App. Mobile Order & Pay will appear in the McDonald's App as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay.
2. Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.

You can complete and pick up your McDonald's order at any participating restaurant. When you arrive at the McDonald's restaurant, you need to check in and choose how you want to pick up your order: pick up curbside, inside the restaurant, or drive-thru. These options may vary by restaurant and time of day. When you check in with your preferred pick-up method at the restaurant, your mobile order is completed, and the restaurant charges your registered payment card. Remember, never use the McDonald's App while driving! Only check in when you are safely stopped at a McDonald's restaurant, and make sure your location services settings are turned on.

The McDonald's App will label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will get a window pop-up with an error message.

You can register Visa, MasterCard, American Express and Discover. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald's App.

You cannot register an Arch Card for payment of mobile orders at this time.

You can add or remove a card from the Checkout and My Account screens; we do not allow editing of card information at this time. Follow the prompts on the screen, complete the required fields within the payment form and choose 'Save' to add a new card. To remove a card on iOS, swipe left. To remove a card on Android, press and hold until the "Remove" option appears.

Please contact your bank if you have any questions about charges reflected on your payment card statement or to dispute a restaurant transaction for a charge on your payment card. Your bank can advise you on your bank policy and can tell you their policy on when they release pending charges. For additional information refer to our McDonald’s app terms and conditions.

If you believe incorrect or unauthorized charges appear on your account, you should immediately contact your bank. You should also immediately update your password. Security experts recommend that individuals use good password complexity and different user name and password combinations for each account.

Having a confirmed identity allows McDonald's to serve you as a customer better and helps to protect against fraudulent activity. If you are signed up to receive emails, we will also use your email address to communicate with you regarding the McDonald's App, promotions we're running, charity or philanthropy events we're hosting and changes to food preparation.

The McDonald's App will now allow customers to include special characters as part of their name (first and last) for both registration and profile update.